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- About teak421
teak421
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Member since:
02-29-2020
06-16-2020
Community Statistics
| Posts | 13 |
| Solutions | 0 |
| Karma Given | 19 |
| Karma Received | 2 |
| Member Since | 02-29-2020 |
Activity Feed
- Got Karma for ta_windows_action. 07-15-2022 10:53 AM
- Karma What happened to Answers? The change is for the worse for mrunals. 06-16-2020 08:24 AM
- Karma Re: ta_windows_action for arcsight_guru. 06-05-2020 12:51 AM
- Karma Re: Limit index access to App only for martin_mueller. 06-05-2020 12:51 AM
- Karma Re: Index Clustering for nickhills. 06-05-2020 12:51 AM
- Got Karma for Splunk App for Windows - Error on Check Data. 06-05-2020 12:51 AM
- Karma Re: Event Monitoring dashboard not showing events for jeremyhagand61. 06-05-2020 12:50 AM
- Karma Re: The maximum number of concurrent historical searches on this instance has been reached. for lguinn2. 06-05-2020 12:49 AM
- Karma Re: Monitoring specific keys in the registry for xavierashe. 06-05-2020 12:49 AM
- Karma Re: How to edit my WinRegMon configuration to filter out certain Windows registry events? for dstaulcu. 06-05-2020 12:48 AM
- Karma Re: Splunk Support Add-on for Active Directory: Why am I unable to save configuration? for pwest_splunk. 06-05-2020 12:48 AM
- Karma Re: Using Exchange logs, how to alert when someone emails more than 50 recipients within 1 hour? for martin_mueller. 06-05-2020 12:48 AM
- Karma Re: How to edit inputs.conf to prevent WinNetMon from using up all my license? for templets. 06-05-2020 12:48 AM
- Karma Why isnt splunk_ta_windows taking advantage of multikv mode in perfmon-based inputs? for dstaulcu. 06-05-2020 12:48 AM
- Karma Re: How to troubleshoot why I'm not getting any data from our Splunk forwarder for these perfmon counters? for muebel. 06-05-2020 12:48 AM
- Karma Re: Why am I getting error message 'invalid key in stanza' after installing a universal forwarder? for MuS. 06-05-2020 12:47 AM
- Karma Re: Splunk App for Windows Infrastructure: Why does the Group Policy changes view displays no results, but I'm able to view the data in a search? for weeb. 06-05-2020 12:47 AM
- Karma Re: What are the definitions of Tag and Eventtype and what are the differences between the two? for woodcock. 06-05-2020 12:47 AM
- Karma Re: Globally change universal forwarder password for alacercogitatus. 06-05-2020 12:46 AM
- Karma Re: Source Names for Ayn. 06-05-2020 12:46 AM
Topics I've Started
| Subject | Karma | Author | Latest Post |
|---|---|---|---|
| 0 | |||
| 1 | |||
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05-11-2020
11:21 AM
Bummer, I didn't want to have to purchase outside support...I thought that's what I was getting included in our purchase of the product.
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05-11-2020
08:02 AM
@gcusello I think my fundamental problem is that I am used to companies like ComVault... You open a ticket, someone responds within 4 hours (that's normal level, not 2 days) and they CALL YOU. Talk about the issue and fix it. I do NOT do this back and forth with an engineer asking silly questions. They take ownership and see it through. If you feel this is how they handle their normal calls, great! If not, maybe the community might want to suggest improvement in their customer service. At least provide us the ability to rate their service when the ticket has been closed!
Let me ask when you open a normal (not blocked) level ticket, how has your experience been? I've only opened like 4 tickets and all have been terrible. Maybe, bad luck for me.
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05-11-2020
07:53 AM
Yes, I understand there is an SLA.
Do you find it acceptable that when engaging support you are requested to provide information, you do and then a day later they come back again requesting more information? OR, my favorite, which was in my last communication from them..."Has this ever worked?" I responded, 1.5 days later, "I'm going to send this to PS." Huh? What?
Call me weird, but, this is terrible support for an otherwise fantastic product.
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05-11-2020
07:23 AM
Does anyone have any suggestions to get support to have any sense of urgency? We're a new customer (4 months) and I've learned to send my diag, the conf file, etc. Before, I would get a response... (1 day after submission), need diag. OK, I send diag, another day passes by, then they ask for something else. There is also no way to provide feedback on how the ticket was handled.
Even after providing diags / conf files, it still is a multiday process of asking basic questions. I'm used to support from companies like CommVault, 4 hours...someone is one the phone, done!
I get that they want people to use PS (support engineer actually said he was forwarding to PS!), but the specific issue I am asking about is not a walkthru... Just a question as to why a specific stanza for printmon (job) is not working. YES, I guess I could post here, but for the amount of cash we paid, I would think that support would be...adequate.
Product is AMAZING...Having so much fun. Docs can be a bit obtuse, sure... But, overall, this product is nothing like I've ever seen, just amazing! Wish their support services matched their product offerings.
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05-04-2020
12:10 PM
1 Karma
Hi. I'm getting the Windows Infrastructure App up and running and in one of the events, I am getting a failure on ta_windows_action. The event was a process creation that showed success. Is there some sort of documentation (searched here and on Google) that explains what that field is (or others...basically a reference.) Thanks!
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05-01-2020
11:21 AM
This happened to me as well. Nice catch!
I wish that the inputs.conf file that comes with WindowsTA would have the correct defaults. Boy, that would save a ton of time!
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04-24-2020
03:22 PM
You are correct... The save button does nothing, but I checked actual file that it was wrote to and the encryption for the password did indeed change. I'm on 8.0.3, that UI bug should be fixed...
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03-16-2020
10:57 PM
The problem turned out that reading the documentation I did the recommended general indexes...those indexes were not the same as the indexes in the documentation for the SAWI app. Since I am new, I didn't catch that until I read further. I wish the documentation (which is quite good) was a little clearer on this.
Thanks for your reply...
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03-16-2020
02:50 PM
1 Karma
Hi... I've installed SAW and everything is proceeding fine until I get to the CHECK DATA part of the setup. What happens is that when it does search checks it returns invalid...or, no data within 24 hours. I copied the search that they used which is just sourcetype="Perfmon*" | head 5 and it does indeed return nothing. BUT, if I do index=oswinperf sourcetype="Perfmon*" | head 5 it works. So, how do I change the search setting inside of the configuration wizard so I can start using SAW? Thanks in advance for your help.
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03-01-2020
09:23 PM
Just got my license this past week and I've been having a blast setting up. Amazing program. Anyway, I'm running into an Index Cluster Question. I've got a separate Master Node and three indexers all in the same cluster. When I go to Master Node, I see all the Peers, Indexes and Search Heads. Under the Indexes tab, it only shows the _ internal indexes and main. Well, this doesn't seem right because on each of the indexers I've installed the same indexes.conf file. When I do a search from the search head with index = oswin, I do see data. Why then on the indexes page on the master node I do not see that index listed? Does that mean that index is NOT having its buckets replicated? I hope this makes sense, and apologies if it does not... only been at this for about a week. Thanks!
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08:54 AM
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