Hello, please help on below query i have data that start time and end time in system location but users are in different location . i want these timings based on user location. below sample executed but i want to include day light saving time also | eval ts1 = strptime(dv_start_date_time, "%Y-%m-%d %H:%M:%S") | eval ts2 = strptime(dv_end_date_time, "%Y-%m-%d %H:%M:%S") | eval shift_on_call1 = if(dv_time_zone = "Europe/London", relative_time(ts1,"+5h"), if(dv_time_zone = "US/Pacific", relative_time(ts1,"+6h"),relative_time(ts1,"+7h"))) | eval shift_on_call2 = if(dv_time_zone = "Europe/London", relative_time(ts2,"+5h"), if(dv_time_zone = "US/Pacific", relative_time(ts2,"+6h"),relative_time(ts2,"+7h"))) ... View more

getting the following while adding for the Splunk Add-on for ServiceNow. no incidents flowing as expected, here the below error Any suggestions? splunk_ta_snow_main file logs and error: 2019-12-13 16:31:58,055 WARNING pid=14920 tid=MainThread file=snow.py:stream_events:329 | Remove collection_interval, since_when, record_count, disable_ssl_certificate_validation from 'snow_default' stanza of C:\Program Files\Splunk/etc/apps/Splunk_TA_snow/local/service_now.conf as parameter(s) no longer used. Remove url, username, password from 'snow_account' stanza of C:\Program Files\Splunk/etc/apps/Splunk_TA_snow/local/service_now.conf as parameter(s) no longer used. 2019-12-13 16:32:09,482 INFO pid=14920 tid=MainThread file=snow_job_factory.py:create_job:71 | Creating job to collect data from table incident for input incident 2019-12-13 16:33:01,486 ERROR pid=14920 tid=MainThread file=snow.py:stream_events:480 | Error Traceback (most recent call last): File "C:\Program Files\Splunk\etc\apps\Splunk_TA_snow\bin\snow.py", line 477, in stream_events data_loader.run() File "C:\Program Files\Splunk\etc\apps\Splunk_TA_snow\bin\framework\data_loader.py", line 78, in run (sleep_time, jobs) = scheduler.get_ready_jobs() File "C:\Program Files\Splunk\etc\apps\Splunk_TA_snow\bin\framework\job_scheduler.py", line 64, in get_ready_jobs ready_jobs.sort(key=lambda job: job.get("priority"), reverse=True) File "C:\Program Files\Splunk\etc\apps\Splunk_TA_snow\bin\framework\job_scheduler.py", line 64, in ready_jobs.sort(key=lambda job: job.get("priority"), reverse=True) File "C:\Program Files\Splunk\etc\apps\Splunk_TA_snow\bin\snow_job_factory.py", line 57, in get return self._config[key] KeyError: 'priority' ... View more