H i@Sai-08  Have you been able to identify multiple events in the `notable` response for the same event_id? Can you confirm that you can see the different statuses in the (Closed/Resolved etc)? This is needed in order to calculate the MTTM however Im not sure the data is in the notable events you're referring to? 🌟 Did this answer help you? If so, please consider: Adding kudos to show it was useful Marking it as the solution if it resolved your issue Commenting if you need any clarification Your feedback encourages the volunteers in this community to continue contributing. ... View more