Hi Mark, Thanks for your kind reply. I bet I did not miss any other error info in the log files and I am wondering if you are available to join in a zoom session so that I could share with you the configuraiton online, that would be more straight forward. Please let me know your opinion. Thanks. Jason ... View more

Hi Mark, Unfortunately, Server Visibility is not part of that as I tried as well, log is like: INFO SecondStageSystem - Starting main system with features Features(features=[dmm], reason=Features.Reason(message=Unsuccessful leasing a Server Monitoring license, code=License Lease Failed))  And from the controller console, there will be a notification: Till now, I am wondering what this pro trial license could do... Thanks. Jason  ... View more

Hi Ryan, Thanks for your reply. The KB you pasted I have checked already and went through the workaround in my env, but still no luck. Regarding the checkpoints in the other link, here are mine: 1. Are you using an On-Premise Controller or a SaaS Controller? - SaaS Controller. 2. Have you validated that the connection is open from the Server where you have installed the machine agent to the Controller? Using Telnet/Curl. - I tried curl command in my env: [root@centos8 ~]# curl lee202111022159422.saas.appdynamics.com https://lee202111022159422.saas.appdynamics.com/ [root@centos8 ~]# curl lee202111022159422.saas.appdynamics.com/controller https://lee202111022159422.saas.appdynamics.com/controller 3. Have you configured the machine agent controller-info.xml file with the variables e.g host, port, ssl, access key etc? - Here is my configuration: <?xml version="1.0" encoding="UTF-8"?> <controller-info> <controller-host>[saas-controller-host-value]</controller-host> <controller-port>443</controller-port> <controller-ssl-enabled>true</controller-ssl-enabled> <enable-orchestration>false</enable-orchestration> <unique-host-id>homelab</unique-host-id> <account-access-key>[access-key-value]</account-access-key> <account-name>[account-name-value]</account-name> <sim-enabled>false</sim-enabled> <machine-path></machine-path> </controller-info> 4. What does the logs indicate, it would tell you either it can't connect etc. - The latest machine agent log: INFO ServersDataCollector - Started servers data collector - DataCollectorConfig(samplingInterval=30000, componentNames=[availability, load, monitored.process.classes, networks, operating.system]). Started servers data collector - DataCollectorConfig(samplingInterval=30001, componentNames=[remote.volumes, partitions]). INFO ServersDataCollector - Started servers data collector - DataCollectorConfig(samplingInterval=3000, componentNames=[volumes, memory, partitions, cpus]). INFO SystemAgent - Full certificate chain validation performed using default certificate file I am using a trial license, the machine agents installed on my 3 servers were running the whole night but got nothing from the controller though they were recognized already: Thanks. Jason ... View more