Hi Anand, Can you please give us a little bit of details about your environment? How many controllers are you using in your environment ? is it HA or a single environment? Thanks Cansel ... View more

Hi Raja, Do you have regular load on your application. ? Although this is a very common situation and the cause is mainly associated with the non-arrival of the load of the captured ITs, many different issues can cause this situation. If you wish, we can come together with a short session to find the root cause. Thanks Cansel ... View more

Hi Surya You can do it and much  more with Dexter https://developer.cisco.com/codeexchange/github/repo/Appdynamics/AppDynamics.DEXTER/ Thanks Cansel ... View more

Hi Pooja, Yes you can do it with a several method. Can you access / edit master page of your solution.? Thanks Cansel ... View more

Hi Steve, Are you sure about your controller  version ? I'm using this platform since 2012 but never heard the version (4.10.x) that you mention at your previous post . Controller version before "Calendar Versioning" platform using; 4.2.x - 4.3.x - 4.4.x -4.5.x then with Calendar Versionin 20.x (sinsce 2020) So can you please share your exact controller version (may be with screenshot can be more helpfull) And also which version and framework of your core aPM agent that currently facing issue also Thanks Cansel ... View more

Hi Maniish, What kind issue are you faceing of ? Can you please give a little bit detail of your issue Thanks Cansel ... View more

Hi Hassan, This is a generic 401 authentication problem. When you send metrics or valid messages from agent to controller there are several things you have to configure properly below host, port, account name (default "customer1" if you don't use the controller in a multi-tenant mode), and account key. So basically there are 2 reasons that you need to focus.  First can you please control this step below given, and try again?  To create a secret with a Controller access key: $ kubectl -n appdynamics create secret generic cluster-agent-secret --from-literal=controller-key=<access-key> Thanks Cansel ... View more

Hi Hardik, The query that i sent to you is working for the whole collectors (I have only 1 collector so it is showing only 1 🙂 )   If you have more than 1 collector you need to add "WHERE" clause with "server-id" property in order to filter your exact collector match. (you can also find which server-id is equal to which collector name via Chrome 12 Network tools. I sent you a reference screenshot)  The query below will be useful for you to filter the exact collector, In my example, I'm only working with a collector that server-id =4838  you can find your collector's server-id via Chrome-FireFox brows. developer tools like this below, First Open you database collector via AppD controller UI below at the same time you can find the server-id detail over Browser's "Network-Response tab"  After finding the exact server-id property you can use this Select query below for the result If you want to compare result via Default dashboard widget as you can see it is also same below, Btw you can also find wait-stat-id explanation detail same way (over Chrome developer tool) If you want more detail please feel free. Thanks Cansel ... View more

Hi Tony, Based on your first screenshot this is normal, Yes tier was created but the agent is not working anymore. Can you please answer below in order to understand situation? 1- Is this monolith Java App 2-Do you have more than 1 JVM instance on same host  Thanks Cansel ... View more

Hi Umesh, You are still looking for a solution for Fiori integration Thanks  Cansel   ... View more

Hi William, Think this issue hitting to OS - java version problem. To localize this issue can you try the machine agent bundle java .zip version instead of "rpm" package with same agent version? Another thing is can you please try to install the machine agent with "rpm" way with older version like 23.x.x. Based on your experience if you can share the latest update we can localize your problem. Thanks Cansel ... View more

Hi Hardik, Actually, this is not a syntax error, after "FROM" you specify the data source and there is no data source like "DB5". You have to use "dbmon_wait_time" this comes from event service shards.  Another thing is (sorry this is my fault 🙂 ) I accidentally removed "count" before " (`wait-state-id`) " that is bolded below. Btw this query is based on a controller that has only 1 DB collector, if you have more than 1 collector you need to specify 'server-id'  column with "WHERE" clause. SELECT `wait-state-id`, count(`wait-state-id`) FROM dbmon_wait_time Thanks Cansel ... View more

Hi Sikka, SaaS platform serving as a multitenant controller it is really hard to manage this kind operation if you dont have any real technical issue. So you can kindly ask this to support team or your account manager with a support ticket. Based my older experience it is not impossible but it can charge additional cost for you just because professional service. Thanks Cansel ... View more

Hi, 1- All Analytics data include Log Analytics stored in your SaaS Event service (based on your controller type you can also store in on-prem.) 2-Storege Management default for SaaS based on your license type. If you have ; * PoC license default 8 days analytic retention period * Prod (paid) license default retention for analytics 30days * You can also increase this retention up to 90 days if you paid additionaly per license. This values are constant on SaaS if you are using on-prem default retention value is also same but you can reduce retention day based on your storage size. 3- there is no way to increase your your default retention orher than license type and yes ypu can only"reduce" your retention period "only" on-prem event service. Thanks Cansel ... View more

Hi Hardik, You can use this ADQL as a simple SELECT `wait-state-id`, (`wait-state-id`) FROM dbmon_wait_time This query gathers data based on "wait state id" but you can change this query based on "wait state name"  For Example wait state id 59 = Using CPU Thanks Cansel ... View more

Hi Rohit, Are you still getting this error above in your screenshot,  I can help you in this case but your screenshot's error is very generic.  It is possible that you got this error for many different reasons. Could you please share the database agent logs you deployed with me? Then we can easily find a solution to ix this problem. Thanks Cansel ... View more

Hi Dietrich, Yes another reason to get this error . Thanks for letting me know. ... View more

Hi Justyna, What is your UBuntu server's CPU architect? Did you control it, is it supported or not? Or did you check  your server Vis agent suitable for your OS/CPU architect? Thanks Cansel ... View more

Hi Yann, You can use ADQL in order to create your own metric like this below in screenshot In your example, you can easily count your  "status" field with "Failed" message . Based on this count you create alert or something like that. Thanks Cansel ... View more

Hi Viji, Why don't you upload these dSYM files while building your SDK automatically? For IOS https://docs.appdynamics.com/appd/22.x/latest/en/end-user-monitoring/mobile-real-user-monitoring/instrument-ios-applications/upload-the-dsym-file#id-.UploadthedSYMFilev22.5-enable-dsym For Android, https://docs.appdynamics.com/appd/22.x/latest/en/end-user-monitoring/mobile-real-user-monitoring/instrument-android-applications/customize-the-android-build/automatically-upload-mapping-files Thanks  Cansel ... View more

Hi Ashok, I you have Analytics you can use ADQL in order create Top 10 query wait states widget Thanks Cansel ... View more

Hi Jian, Is  your controller SaaS or OnPrem? Thanks Cansel ... View more

Hi Dietrich, This log pattern is basically, a very generic one. Unfortunately, there are lots of different reasons but mostly related to the controller side. I want to ask you, can you please run this grep command  in your server files below command which are hosted in /appdynamics/controller/server folder below, grep -i "Buffer Overflow" server* | wc -l grep -i "dropping event" server* | wc -l grep -i "Caused by: java.nio.BufferOverflowException" server* | wc -l Than let's see what is the root cause of your problem 🙂 Thanks Cansel ... View more

Hi Shwetha, Can you please give some details about your scenario.? What is your aim to use java agent ? Thanks Cansel   ... View more

Hi Deepak, You can reach me whenever you need, I don't know if I can share my mail here or not. But you can easily reach me over LinkedIn message further communication. Thanks Cansel ... View more