We were fine running this addon at version 2.0.19 but we were dealing with a deduplication issue and needed to upgrade. I installed version 2.1.1 on a different instance of Splunk (v9.2.9) and when I try to add an account, I immediately get this error: Alert Unexpected error "<class 'Exception'>" from python handler: "Failed to retrieve conf, exception="Failed to retrieve conf, status_code=500, response_text="[Errno 111] Connection refused""". See splunkd.log/python.log for more details. A search of the splunk.d logs shows a little more detal: ERROR AdminManagerExternal [2298321 TcpChannelThread] - Stack trace from python handler:\nTraceback (most recent call last):\n File "/opt/splunk/etc/apps/TA-jira-service-desk-simple-addon/lib/ta_jira_libs.py", line 66, in jira_get_conf\n raise Exception(error_message)\nException: Failed to retrieve conf, status_code=500, response_text="[Errno 111] Connection refused"\n\nDuring handling of the above exception, another exception occurred:\n\nTraceback (most recent call last):\n File "/opt/splunk/lib/python3.9/site-packages/splunk/admin.py", line 114, in init_persistent\n hand.execute(info)\n File "/opt/splunk/lib/python3.9/site-packages/splunk/admin.py", line 646, in execute\n if self.requestedAction == ACTION_CREATE: self.handleCreate(confInfo)\n File "/opt/splunk/etc/apps/TA-jira-service-desk-simple-addon/bin/ta_service_desk_simple_addon_rh_account_handler.py", line 133, in handleCreate\n self.checkConnectivity()\n File "/opt/splunk/etc/apps/TA-jira-service-desk-simple-addon/bin/ta_service_desk_simple_addon_rh_account_handler.py", line 28, in checkConnectivity\n jira_conf = jira_get_conf(self.getSessionKey(), self.handler._splunkd_uri)\n File "/opt/splunk/etc/apps/TA-jira-service-desk-simple-addon/lib/ta_jira_libs.py", line 71, in jira_get_conf\n raise Exception(error_message)\nException: Failed to retrieve conf, exception="Failed to retrieve conf, status_code=500, response_text="[Errno 111] Connection refused""\n I have tried to look around and since this happens immediately, (no connection to Jira cloud) I have a feeling it has something to do with the local splunkd's management REST API but I'm no wizard. Any help from actual wizards would be appreciated.
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