Hi there,
i have a ticketing system which uses a Database to store ticket information.
On a splunk dashboard I want to present current informations about how many open tickets, the escalation status of the tickets, time a ticket spent without someone taking action, etc.
Question:
At the moment I am connecting every minute to the database, getting the data and putting the result in a CSV file to a path that splunk then uses as a lookup input. The file gets overwritten. it works but does not give me any history.
Is there a more elegant way to handle data like this?
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