Hello,
I would like to know how to calculate sum of selected values by excluding other values in a multivalue field.
Refer to the below ticket data sample. A ticket contains different status such as Created, Assigned, In Progress, Pending, Resolved, Closed, and some of the statuses are repeated and each row is associated with a timestamp when the ticket got updated with a different status.
I would like to calculate the actual Ticket time by excluding pending hours in the below sample data. If the total time taken for ticket closed is 100 hrs and out 100 hrs there are 25hrs pending status then the actual time taken for ticket closed is 75hrs.
TicketNum Description Group Owner Status Date
INC200039404 No Access Group A XYZ, Created, Sep 9, 2016 3:42:53 AM
INC200039404 No Access Group B Sep 9, 2016 4:31:07 AM
INC200039404 No Access In Progress Sep 9, 2016 3:11:15 PM
INC200039404 No Access Resolved Sep 9, 2016 3:12:47 PM
INC200039404 No Access Closed Sep 15, 2016 6:05:16 AM
INC200039404 No Access Group C Assigned Sep 9, 2016 2:48:45 AM
INC200039404 No Access Pending Sep 9, 2016 2:52:21 AM
INC200039404 No Access Assigned Sep 9, 2016 7:18:07 PM
INC200039404 No Access In Progress Sep 9, 2016 7:19:05 PM
INC200039404 No Access Pending Sep 9, 2016 8:30:21 PM
INC200039404 No Access In Progress Sep 9, 2016 8:43:40 PM
INC200039404 No Access Pending Sep 9, 2016 8:44:33 PM
INC200039404 No Access In Progress Sep 9, 2016 9:00:45 PM
INC200039404 No Access Pending Sep 9, 2016 9:01:34 PM
INC200039404 No Access In Progress Sep 9, 2016 9:43:03 PM
INC200039404 No Access Group A Assigned Sep 9, 2016 9:46:17 PM
INC200039404 No Access Sep 9, 2016 9:48:49 PM
INC200039404 No Access Closed Sep 9, 2016 10:04:45 PM
Thanks in Advance,
Regards,
Ravi
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