Hi,
Check the lib directory :
ls -l /opt/splunk/etc/apps/pdfserver/bin/firefox-i386/dep/lib/
Example :
drwx--x--x 3 splunk splunk 4096 Apr 17 12:23 alsa-lib
-rwx--x--x 1 splunk splunk 14953 Apr 17 12:23 connect-restrict.so
drwx--x--x 4 splunk splunk 4096 Apr 17 12:23 gtk-2.0
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libIDL-2.so
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libIDL-2.so.0
-rwx--x--x 1 splunk splunk 216666 Apr 17 12:23 libIDL-2.so.0.0.0
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libasound.so
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libasound.so.2
-rwx--x--x 1 splunk splunk 1369309 Apr 17 12:23 libasound.so.2.0.0
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libatk-1.0.so
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libatk-1.0.so.0
-rwx--x--x 1 splunk splunk 185875 Apr 17 12:23 libatk-1.0.so.0.2913.1
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libcairo.so
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libcairo.so.2
-rwx--x--x 1 splunk splunk 750388 Apr 17 12:23 libcairo.so.2.10800.10
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libdatrie.so
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libdatrie.so.0
-rwx--x--x 1 splunk splunk 31563 Apr 17 12:23 libdatrie.so.0.0.4
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libexpat.so
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libexpat.so.1
-rwx--x--x 1 splunk splunk 227604 Apr 17 12:23 libexpat.so.1.5.2
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libfreetype.so
-rwx--x--x 1 splunk splunk 0 Apr 17 12:23 libfreetype.so.6
-rwx--x--x 1 splunk splunk 793718 Apr 17 12:23 libfreetype.so.6.3.20
If the lib files are empty then you have the same issue I encountered.
Try to reinstall the app through the tar command ( tar xvzf pdfserver.tar.gz ) and restart splunk. Now the files should be linked to the correct libraries and everything should be ok.
I don't know why but the installation of the app through the web manager doesn't work correctly.
... View more