Hi,
We've installed Splunk Add-on for Box on intermediate forwarder and we are trying to configure it by going to manage apps -> Splunk Add-on for Box -> Setup. Setup requires to enter Box Oauth2 client id and client secret, which we did. After that we select other settings (proxy,etc) and click on "Save and Authenticate". Setup goes to Box login screen. After successfully entering credential, it goes to "Grant Access " screen. Clicking on "Grant Access" brings us back to Splunk Add-on for Box setup screen but with an error message "Failed to grant access" error. We performed the same setup on our Splunk dev instance (the same one server for forwarder, indexer, search head). It doesn't work in our Prod environment.
The following search index=_internal sourcetype=box:addon:setup:log has this kind of error:
<font size="2">*12-07-2016 14:53:03.706 -0500 ERROR AdminManagerExternal - Failed to do authentication, reason=Traceback (most recent call last):\n File "/export/opt/splunk/etc/apps/Splunk_TA_box/bin/box_setup.py", line 152, in _handleAuthentication\n args["auth_code"][0])\n File "/export/opt/splunk/etc/apps/Splunk_TA_box/bin/boxsdk/auth/oauth2.py", line 150, in authenticate\n return self.send_token_request(data, access_token=None)\n File "/export/opt/splunk/etc/apps/Splunk_TA_box/bin/boxsdk/auth/oauth2.py", line 286, in send_token_request\n access_token=access_token,\n File "/export/opt/splunk/etc/apps/Splunk_TA_box/bin/box_client.py", line 60, in request\n **kwargs)\n File "/export/opt/splunk/etc/apps/Splunk_TA_box/bin/boxsdk/network/default_network.py", line 23, in request\n return DefaultNetworkResponse(self._session.request(method, url, **kwargs), access_token)\n File "/export/opt/splunk/etc/apps/Splunk_TA_box/bin/requests/sessions.py", line 475, in request\n resp = self.send(prep, **send_kwargs)\n File "/export/opt/splunk/etc/apps/Splunk_TA_box/bin/requests/sessions.py", line 585, in send\n r = adapter.send(request, **kwargs)\n File "/export/opt/splunk/etc/apps/Splunk_TA_box/bin/requests/adapters.py", line 477, in send\n raise SSLError(e, request=request)\nSSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:595)\n*</font>
Thank you in advance for any advice to get through this issue
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