Hi, We are running into an issue where the Splunk eStreamer Technical Add-On keeps crashing when receiving events from our Cisco Firepower instance. The exact error logs being observed on the Spl...
See more...
Hi, We are running into an issue where the Splunk eStreamer Technical Add-On keeps crashing when receiving events from our Cisco Firepower instance. The exact error logs being observed on the Splunk side are as follows: 2021-12-17 09:19:23,377 root INFO 'latin-1' codec can't encode character '\u2013' in position 460: ordinal not in range(256) 2021-12-17 09:19:23,384 Writer ERROR [no message or attrs]: 'latin-1' codec can't encode character '\u2013' in position 460: ordinal not in range(256)\n'latin-1' codec can't encode character '\u2013' in position 460: ordinal not in range(256)Traceback (most recent call last):\n File "/opt/splunk/etc/apps/TA-eStreamer/bin/encore/estreamer/baseproc.py", line 209, in receiveInput\n self.onReceive( item )\n File "/opt/splunk/etc/apps/TA-eStreamer/bin/encore/estreamer/baseproc.py", line 314, in onReceive\n self.onEvent( item )\n File "/opt/splunk/etc/apps/TA-eStreamer/bin/encore/estreamer/pipeline.py", line 416, in onEvent\n write( item, self.settings )\n File "/opt/splunk/etc/apps/TA-eStreamer/bin/encore/estreamer/pipeline.py", line 238, in write\n streams[ index ].write( event['payloads'][index] + delimiter )\n File "/opt/splunk/etc/apps/TA-eStreamer/bin/encore/estreamer/streams/file.py", line 96, in write\n self.file.write( data.encode( self.encoding ).decode('utf-8') )\nUnicodeEncodeError: 'latin-1' codec can't encode character '\u2013' in position 460: ordinal not in range(256)\n 2021-12-17 09:19:23,384 Writer ERROR Message data too large. Enable debug if asked to do so. 2021-12-17 09:19:23,385 Writer INFO Error state. Clearing queue We have also updated the TA to the latest version (4.8.3) as noted on the Splunk Add-On page for the app: https://splunkbase.splunk.com/app/3662/ On the HF side, we also increased number of worker processes from 4 to 8 which did not help. Wondering if anyone experienced the same issues. Let me know. Thanks.