Hi @KKuser 1. For a user to use Splunk support portal, should the user be granted access to the support portal? Don't they get the access inherently? If you have multiple cloud instances within yo...
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Hi @KKuser 1. For a user to use Splunk support portal, should the user be granted access to the support portal? Don't they get the access inherently? If you have multiple cloud instances within your organisation then these will be covered by individual "entitlements" within the Splunk Support Portal. This means that the operational and organisation contacts can be different for each, and that they shouldnt also be granted to both unless otherwise requested. For example your IT department might be an operational contact for both, however a user in Department A might be a contact on one, and Department B might be a contact on another. Users who are configured to use your Splunk instance do not automatically get added to the support portal, this must be done by request to Splunk Support/Account team or by configuration by an existing portal admin in your organisation. 2. Company has 2 different instances of Splunk. Will the dashboard created in one be visible in another as well? Are the 2 instances independent of each other? Can you paint a picture for me, how they'd be related? No - If you have 2 different instances of Splunk then dashboards and other knowledge objects/searches etc created in one will not automatically replicate to the other, as these are two different instances and not part of a Search Head Cluster. Data can be sent to one independently to the other, or you can have data sent to both. In other words you might find that the different data sources are sent to each, but some could be the same. 3. In order for me to know the answers to these questions, what concepts/topics should I know well? Check out the Splunk Cloud Admin training which will give details on how Splunk Cloud works, from getting data in to configuration of users/roles and apps. Please let me know how you get on and consider accepting this answer or adding karma this answer if it has helped. Regards Will