Try something like this index=mmuh_helpdesk sourcetype=mmuh_helpdesk_json
| dedup id
| fillnull value=NULL
| search "problemtype.detailDisplayName"!=*AGRESSO*
| eval problem_detail='problemtype.deta...
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Try something like this index=mmuh_helpdesk sourcetype=mmuh_helpdesk_json
| dedup id
| fillnull value=NULL
| search "problemtype.detailDisplayName"!=*AGRESSO*
| eval problem_detail='problemtype.detailDisplayName'
| eval problem_detail=replace(problem_detail, "•","")
| eval problem_detail=replace(problem_detail, ";","|")
| eval techGroupLevel = 'techGroupLevel.levelName'
| eval techGroupLevel = replace(techGroupLevel, " "," ")
| eval techGroupLevel = replace(techGroupLevel, " ","")
| eval techGroupLevel = replace(techGroupLevel, "Level"," Level")
| eval location_Name = 'location.locationName'
| eval status = 'statustype.statusTypeName'
| eval priority = 'prioritytype.priorityTypeName'
| eval techGroupId = 'techGroupLevel.id'
| eval tech_Name = 'clientTech.displayName'
| eval problem_classification=if(match(problem_detail,".*email.*"), "email problem", problem_detail)
| stats count by problem_classification