Training + Certification Discussions

Why can't I login to Splunk Training Enrollments?

torquin
New Member

I've been unable to login to start a lab on a course (or view the course) since yesterday.

I've tried multiple computers and browsers as well.  Please help!

Repro steps:
1) Go to education.splunk.com

torquin_0-1648577204500.png

 

2) Select Manage Your Enrollments here

torquin_1-1648577279663.png

 


(Page starts to load and then stops)

3) Weep at stuck URL


Labels (2)
0 Karma

torquin
New Member

Hi there,

Thank you for your reply - I'll try turning off the VPN, I've tried the other options.

One other question - if I have a high ping, could that affect the authentication handshake?

Thanks!

0 Karma

edu-ops-admin
Splunk Employee
Splunk Employee

It can affect login, but there are also many other things that can cause problems, like VPNs/network restrictions, cache and/or cookies, computer firewall/security settings, browser settings.

0 Karma

edu-ops-admin
Splunk Employee
Splunk Employee

Hello,

 

We recommend following these steps:

- Clear the cache in your browser, and restart the browser

- Reboot your computer if possible

- Try different browsers

- Try alternate network

- Turn off VPN if applicable.

 

If you continue to experience the same issue, please contact education_amer@splunk.com for further support.

0 Karma
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