Why is my search stuck in "Finalizing job..." status and does not return any results with Internet Explorer (IE11)?

[_smp_]

Hello. I just finished upgrading from 6.3.3 to 6.5.1 last night. This morning, I am able to reproduce a problem where a search will hang in the "Finalizing job..." state in IE (Internet Explorer) version 11.0.9600.18537CO. Another thing of note is that there are zero results returned, although I know based on my search (and by performing the same search in Chrome) that there are events that should be matched. The Inspect Job page also hangs at "Loading...". I have reproduced this on two machines that have both cleared their caches.

Any idea on how to debug this?

[eric_kruse]

Hit Shift-F5 on the search page. Was browser cache for us.

[_smp_]

Yes, Shift-F5 also fixed it for me. But importantly, deleting the IE cache using the Internet Options dialog box did not.

[ddrillic · Accepted solution]

A long discussion about it at Why are searches stuck at "finalizing job" after upgrade to 6.5.0?

[_smp_]

I cleared my browser cache and this did not fix it. But somewhere in that thread someone made the comment of holding the control key while refreshing the page in Chrome. I tried holding the shift key in IE, and that seems to have resolved it.

[ddrillic]

Great news!!!

[arkadyz1]

One of the things that helped our company in the past was adding minify_js=False in [settings] stanza in web.conf. The overhead is sending some additional spaces, tabs and new lines along with the rest of JavaScript code, which is minimal. But the issue might just go away, and even if not, it will be easier to debug on the client side.