Timechart not displaying for some selections despite having results. It's invisible for some reason, but shows when it edit mode

[jaffar20]

I have a timechart dependent on a dropdown at the top of the dashboard that selects the customer to show the results for. One customer makes the timechart go invisible when they are selected but when I open it in search or even in edit, it shows fine, so I know it is gathering results. This doesn't happen when other customers are selected, it's just this one so I can't figure out why it's happening.

I do have some formatting on it through XML but can't see why this is happening with this customer but not others.

Here is the XML for the panel:

 <panel>
       <title>eRMI score progress</title>
      <chart>
        <search>
          <query>index=ermi  IncludesUnitList=0 AggregateERMIScore=*
|rename a_customer_code as eRMI_code
|join type=left eRMI_code [|inputlookup master_lookup.csv]
| eval t=if(CSA_name="$toktrust$","Selected Trust","Other")  | timechart mean(AggregateERMIScore) AS ERMIScore span=1w by t
|rename "Selected Trust" as "$toktrust$", "Other" as "UK/Ireland average"</query>
          <earliest>$field1.earliest$</earliest>
          <latest>$field1.latest$</latest>
        </search>
        <option name="charting.axisLabelsX.majorLabelStyle.overflowMode">ellipsisNone</option>
        <option name="charting.axisLabelsX.majorLabelStyle.rotation">0</option>
        <option name="charting.axisTitleX.visibility">collapsed</option>
        <option name="charting.axisTitleY.visibility">visible</option>
        <option name="charting.axisTitleY2.visibility">visible</option>
        <option name="charting.axisX.scale">linear</option>
        <option name="charting.axisY.scale">linear</option>
        <option name="charting.axisY2.enabled">0</option>
        <option name="charting.axisY2.scale">inherit</option>
        <option name="charting.chart">line</option>
        <option name="charting.chart.bubbleMaximumSize">50</option>
        <option name="charting.chart.bubbleMinimumSize">10</option>
        <option name="charting.chart.bubbleSizeBy">area</option>
        <option name="charting.chart.nullValueMode">connect</option>
        <option name="charting.chart.showDataLabels">none</option>
        <option name="charting.chart.sliceCollapsingThreshold">0.01</option>
        <option name="charting.chart.stackMode">default</option>
        <option name="charting.chart.style">shiny</option>
        <option name="charting.drilldown">all</option>
        <option name="charting.layout.splitSeries">0</option>
        <option name="charting.layout.splitSeries.allowIndependentYRanges">0</option>
        <option name="charting.legend.labelStyle.overflowMode">ellipsisMiddle</option>
        <option name="charting.legend.placement">top</option>
        <option name="charting.axisTitleY.text">eRMI Score</option>
        <option name="height">300</option>
        <option name="charting.fieldColors">{"$toktrust$":#11a88b, "UK/Ireland average":#ea9600}</option>
            </chart>
    </panel>

[gcusello]

Hi jaffar20,
at first, you don't need of join command for lookups, you can use the lookup command
index=ermi IncludesUnitList=0 AggregateERMIScore=*
| rename a_customer_code as eRMI_code
| lookup master_lookup.csv eRMI_code OUTPUT
| eval t=if(CSA_name="$toktrust$","Selected Trust","Other")

| timechart mean(AggregateERMIScore) AS ERMIScore span=1w by t
| rename "Selected Trust" as "$toktrust$", "Other" as "UK/Ireland average"
Then, try to reduce the time period and change the span, I think that the problem could be related to the number of results.

Bye.
Giuseppe

[jaffar20]

I made the changes you suggested but it still isn't working. I've realised it does show when I go to edit it, but not once I've saved it