Splunk SOAR (f.k.a. Phantom)

Why is the Module import of the connector py module failing?

zandani
Engager

I was doing a testing connectivity and my node 2 the teste connectivity passed, but on node 3 i got a this error "Module import of the connector py module failed. Please look at ${PHANTOM_LOG_DIR}/*_spawn.log (after enabling DEBUG Logs) for more information."

i got some outputs from the logs.

spawn3.cpp : 575 : SID: fe7adfaf-1ff2-4994-b750-4c9024fd0a92 Created the Py Module name for awssts_connector
Feb 25 05:36:06 SPAWN3[18582]: TID:18582 : ERROR: SPAWN3 : ../../include/py3_err.h : 72 : error_type: 0x7fcdd1930560, the_error: 0x7fcdd205c828, the_traceback: (nil)
Feb 25 05:36:06 SPAWN3[18582]: TID:18582 : ERROR: SPAWN3 : spawn3.cpp : 584 : Error occurred PyImport_Import No module named 'awssts_connector'
Feb 25 05:36:06 SPAWN3[18582]: TID:18582 : DEBUG: SPAWN3 : json_processor.cpp : 552 : Got the following JSON after py module execution:

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