Splunk SOAR (f.k.a. Phantom)

Phantom playbook

brunofernandez
Explorer

I am able to run an action (whois ip from whois app) successfuly.
However, if i put this action as part of a playbook, when running the playbook I am getting this error message:

Cannot execute the playbook. Failed to get user session token for the effective user id: 1

Getting the same result if run with that automation user or as current user (me).

Cant find anything helpful in phantom documentation...

Tags (1)
0 Karma

cblumer_splunk
Splunk Employee
Splunk Employee

This issue has been fixed in the most recent v4.5 GA Release. Please upgrade to resolve the problem.

Here's the Upgrade KB including the steps needed for upgrading your Phantom instance:
https://my.phantom.us/kb/5/

0 Karma

rsantoso_splunk
Splunk Employee
Splunk Employee

Hi Brunofernandez,

The error message “Failed to get user session token for the effective user id:” indicates a known issue.
It should be resolved in Phantom 3.5.210. Which phantom version that you are running?

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shansp01
Observer

hi i am running unprev version 4.10 and i still see the above error.

 

 Cannot execute the playbook. Failed to get user session token for the effective user id: 1

it happens for admin as well as other users

 

is there a setting that needs to be tweaked

Thanks 

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brunofernandez
Explorer

Thank you for the answer rsantoso. Much appreciated. Unfortunately I have that exact version, i.e. version 3.5.210. May try to upgrade to a newer version...

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rsantoso_splunk
Splunk Employee
Splunk Employee

No problem Bruno, please let us know the result after the upgrade.

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