Splunk SOAR (f.k.a. Phantom)

Phantom 4.1 startup error

New Member

Dear Team,

I am karthik from prudential singapore, our Phantom UAT server suddenly goes down.

when we attempt to restart the server it says pgbouncer failed, server reboot didn't help.

i have pasted the error messages below, Could you please check and let me know how to resolve this error.


[frioux03@asgprholupht001 ~]$ dzdo /apps/phantom/bin/stop_daemon.sh all
phantom_decided is already stopped
phantom_workflowd is already stopped
phantom_ingestd is already stopped
phantom_actiond is already stopped
phantom_clusterd is already stopped
[frioux03@asgprholupht001 ~]$ dzdo /apps/phantom/bin/stop_phantom.sh
Shutting down all Phantom services
Phantom shutdown successful
[frioux03@asgprholupht001 ~]$ dzdo /apps/phantom/bin/start_phantom.sh
Starting all Phantom services
Phantom startup failed: pgbouncer
[frioux03@asgprholupht001 ~]$
[342122@asgprholupht001 ~]$ systemctl status pgbouncer.service
● pgbouncer.service - A lightweight connection pooler for PostgreSQL
Loaded: loaded (/etc/systemd/system/pgbouncer.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Wed 2020-07-08 10:55:52 UTC; 16min ago
Process: 4870 ExecStop=/opt/phantom/bin/stop_pgbouncer.sh $MAINPID (code=exited, status=203/EXEC)
Process: 4343 ExecReload=/usr/bin/kill -HUP $MAINPID (code=exited, status=0/SUCCESS)
Process: 4704 ExecStart=/usr/bin/pgbouncer -d -q ${BOUNCERCONF} (code=exited, status=0/SUCCESS)
Main PID: 4706 (code=exited, status=0/SUCCESS)
Labels (3)
0 Karma

Splunk Employee
Splunk Employee

Any update on your situation?

0 Karma


@karthikes no sure if you ever worked out what was wrong but I take it you checked space for the database is not restricted/full?

The pgbouncer account is used to access the database so if this is a single system (non-clusered) there must be an issue communicating or starting the database up.

If this helped , please tick below! Thanks.

0 Karma
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