Splunk SOAR (f.k.a. Phantom)

How to get incident details from Cherwell using Phantom playbook ?

mkrishnan
Engager

Phantom and Cherwell are integrated.
I am planning to create a playbook that fetches the incident details assigned to a specific team in Cherwell.
This playbook needs to run every 5 minutes to get the details from Cherwell.

Any pointers are highly appreciated.

Labels (1)
0 Karma

cblumer_splunk
Splunk Employee
Splunk Employee

The Timer App can be used to trigger a playbook on your intended schedule (every 5 mins if needed):
https://my.phantom.us/4.8/docs/app_reference/phantom_timer

The active playbook that will execute when the Timer App containers are created can be comprised of any of the actions in the existing Cherwell App:
https://my.phantom.us/4.8/docs/app_reference/phantom_cherwell#get-ticket
https://my.phantom.us/4.8/docs/app_reference/phantom_cherwell#list-tickets

0 Karma
Get Updates on the Splunk Community!

What’s New in Splunk App for PCI Compliance 5.3.1?

The Splunk App for PCI Compliance allows customers to extend the power of their existing Splunk solution with ...

Extending Observability Content to Splunk Cloud

Register to join us !   In this Extending Observability Content to Splunk Cloud Tech Talk, you'll see how to ...

What's new in Splunk Cloud Platform 9.1.2312?

Hi Splunky people! We are excited to share the newest updates in Splunk Cloud Platform 9.1.2312! Analysts can ...