Splunk IT Service Intelligence

while try to create service templatein ITSI, the happens wrong with "获取全局团队模型失败。 Details: Page not found!"

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404 Not Found on GET to /servicesNS/nobody/SA-ITOA/storage/collections/data/itsi_base_service_template/SAI-AWS_EBS_Service_Template

the above infos will appears when i try to run SPL as below:

index = _internal sourcetype=itsi_internal_log 404 not found |sort _time

hope somebody can help me , thanks a lot

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