Splunk IT Service Intelligence

"Enable indexer acknowledgement" in "ITSI Event Management Token" causes "Data channel is missing" errors

ahkow2
Loves-to-Learn

Hi,

After I ticked "Enable Indexer acknowledgement" in "HTTP Event Collection" -> "Auto Generated ITSI Event Management Token", I no longer have notable events generated. And I saw  "Data channel is missing" errors in _internal index.

ahkow2_0-1667876749875.png

 

After some research, I understood from https://docs.splunk.com/Documentation/Splunk/8.2.7/Data/AboutHECIDXAck that HEC sender must include a channel identifier. But how do I configure ITSI so that it include channel identifier when it is generating notable events?

Thank you very much.

 

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