Splunk IT Service Intelligence

Why am I receiving a "404 Page Not found error" while accessing the "Splunk free trial ITSI sandbox"?

New Member

Hello Splunk Experts -

Need your help in fixing the issue I am having while accessing "Free trial ITSI sandbox instance" which I have just created and getting redirected to "Error Page".

Error Code : 26
Error Description : Unable to create contact
Error Details : UNABLE_TO_LOCK_ROW
Exception : Unable to obtain exclusive access to this record


0 Karma

Splunk Employee
Splunk Employee

The ITSI sandbox was removed several releases ago. There are currently no plans to replace it.

New Member

I am facing this same problem with this account which was registered today to splunk.com. My colleague also registered new account and faced the same problem. Looks like the entire new account registration process is broken somehow.

0 Karma
Get Updates on the Splunk Community!

Observability Highlights | January 2023 Newsletter

 January 2023New Product Releases Splunk Network Explorer for Infrastructure MonitoringSplunk unveils Network ...

Security Highlights | January 2023 Newsletter

January 2023 Splunk Security Essentials (SSE) 3.7.0 ReleaseThe free Splunk Security Essentials (SSE) 3.7.0 app ...

Platform Highlights | January 2023 Newsletter

 January 2023Peace on Earth and Peace of Mind With Business ResilienceAll organizations can start the new year ...