Splunk IT Service Intelligence

Splunk ITSI - Why are we Unable to retrieve subscription data?

weslys
Engager

Hi All,

I have a fresh installed splunk with splunk ITSI running app that I will use for Proof of Concept in the customer, so in this case i used Sales Trial license for Splunk Enterprise and Splunk IT Service Intelligence Trial license for splunk ITSI.

For the splunk enterprise side there is no issue I can ingest the data needed.

Now, the case is when I choose the ITSI app, the first dashboard show me like this picture below with notification Unable to retrieve subscription data

1.jpeg

I don't know what subscription data means.

And when i tried to choose another menu on splunk ITSI app, I got internal Server Error - 500 response code

weslys_1-1655177707256.jpeg

 

I want to know if anybody here have experienced the same thing as me, please tell me how you can fix it.

Thanks

 

 

Labels (1)
0 Karma
Get Updates on the Splunk Community!

What’s New in Splunk App for PCI Compliance 5.3.1?

The Splunk App for PCI Compliance allows customers to extend the power of their existing Splunk solution with ...

Extending Observability Content to Splunk Cloud

Register to join us !   In this Extending Observability Content to Splunk Cloud Tech Talk, you'll see how to ...

What's new in Splunk Cloud Platform 9.1.2312?

Hi Splunky people! We are excited to share the newest updates in Splunk Cloud Platform 9.1.2312! Analysts can ...