Splunk IT Service Intelligence

Splunk ITSI - Why are we Unable to retrieve subscription data?


Hi All,

I have a fresh installed splunk with splunk ITSI running app that I will use for Proof of Concept in the customer, so in this case i used Sales Trial license for Splunk Enterprise and Splunk IT Service Intelligence Trial license for splunk ITSI.

For the splunk enterprise side there is no issue I can ingest the data needed.

Now, the case is when I choose the ITSI app, the first dashboard show me like this picture below with notification Unable to retrieve subscription data


I don't know what subscription data means.

And when i tried to choose another menu on splunk ITSI app, I got internal Server Error - 500 response code



I want to know if anybody here have experienced the same thing as me, please tell me how you can fix it.




Labels (1)
0 Karma
Get Updates on the Splunk Community!

Splunk Observability Cloud | Customer Survey!

If you use Splunk Observability Cloud, we invite you to share your valuable insights with us through a brief ...

.conf23 | Get Your Cybersecurity Defense Analyst Certification in Vegas

We’re excited to announce a new Splunk certification exam being released at .conf23! If you’re going to Las ...

Starting With Observability: OpenTelemetry Best Practices

Tech Talk Starting With Observability: OpenTelemetry Best Practices Tuesday, October 17, 2023   |  11AM PST / ...