Splunk IT Service Intelligence

Service template unlinking option needs to be added

luminadsouza13
Engager
1. We tried creating service template and linked a service to it.
 
But there is no option unlink . If we opt for delete its gonna delete the service .
 
FYI: I know there is an option to modify the service and link between that service and service template will be broken. 
It would be easier if we can add unlink option 

 

Labels (2)
0 Karma

lperini_splunk
Splunk Employee
Splunk Employee

Hi @luminadsouza13 , that's correct, so far, there is no direct way to unlink them. At least, per the ITSI 4.7.1 documentation, here are the options that we have. 

There's no direct method to unlink a service from a template. You can only unlink a service by performing one of the following actions:

Deleting the service template
Linking the service to a different service template
Modifying the name of a linked KPI
Modifying the base search of a linked KPI
Modifying any settings in the KPI Search and Calculate section, including enabling backfill
Deleting a KPI that's linked to the template

https://docs.splunk.com/Documentation/ITSI/4.7.1/SI/LinkST#Unlink_a_service_from_a_template

You might want to submit this enhancement request via Splunk IdeasSplunk Ideas replaces the need to log a P4 enhancement request ticket with Splunk Support

 

0 Karma

luminadsouza13
Engager

Thanks Splunk team. Wanted to check if this feature is going to be added to splunk ITSI? 

0 Karma
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