I am trying to create a service using a service template, so that I can use the same KPIs( in the template) against the set of hosts that is matching my entity rules in my newly created service.
However, when I am trying to view this service from a service analyzer, I see my service in grayed out and NO entities are being populated against the KPIs in my service. But other services ( previously created by someone else) using the same service template is working fine.
Here are the below troubleshooting steps that I checked already -
1. Opened the KPI searches separately in a search window and have searched against my entities separately by adding '| search host= "my entitryname'' ' And it is returning values.
2. Opened some of the matched entities in the Entities page. I checked the 'Assigned Service(s)' setting from the Edit Entity option. I can see other ( previously created) by someone else) services are assigned with the entities. But My service is not listed there against the entities. Though I can see the entities listed from the entity rule option when I open the services.
Please help to solve this.
I am very new to ITSI and trying to learn ITSI. So please pardon, if this is a very basic question that I am struggling with.