Splunk IT Service Intelligence

KPI Shows 0 Entities but generated search from same kpi shows results

david_rose
Communicator

We have defined a service with an adhoc base search.

When i run the generated search from the kpi, i get results:
alt text

If I go to threshold settings, I see data in the trending (chose a random time, all time shows data)
alt text

But if I go to service analyzer, and click on the service, the KPI shows N/A and it shows 0 Entities. Am i missing something?

0 Karma

esnyder_splunk
Splunk Employee
Splunk Employee

This might be related to the number of services/KPIs/saved searches you have. See best practice #3 here: https://www.splunk.com/en_us/blog/it/top-3-best-practices-for-configuring-splunk-itsi-in-a-large-sca...

But it depends on a lot of environmental factors. When did you run the two searches? The assumption is back-to-back. But if they're separated by, say, an hour and your service analyzer only looks at the past hour, then maybe you should be getting different results.

0 Karma
Get Updates on the Splunk Community!

Register to Attend BSides SPL 2022 - It's all Happening October 18!

Join like-minded individuals for technical sessions on everything Splunk!  This is a community-led and run ...

What's New in Splunk Cloud Platform 9.0.2208?!

Howdy!  We are happy to share the newest updates in Splunk Cloud Platform 9.0.2208! Analysts can benefit ...

Admin Console: A Single, Unified Interface for All Your Cloud Admin Needs

WATCH NOWJoin us to learn how the admin console can save you time and give you more control over the Splunk® ...