We are experiencing issues with services' health score alternating between 0 and 100 in the Service Analyzer in ITSI.
The health scores shows 0 even though all the underlying KPIs are ok. This happens for all of our defined services. The simplest case is shown below. Here we have a service "Azure Status" with only one defined KPI: "AzureStatus".
We recently updated to 3.0.0, but experienced the same issue before the upgrade (version 2.4.0).
Anyone ideas what would cause this or what the issue is?
It turned out our dev. SH kept writing to the itsi_summary index. ITSI is installed and the services are defined, but not all of the inputs are in place. The result was two log entries a minute, one with the right service health score and one constantly at zero, causing the health score to be incorrectly calculated.