Splunk IT Service Intelligence

Is there a way in ITSI to open incident on ServiceNow without ServiceNow integration ?

philon
Observer

I want to know if it is possible to open an incident in ServiceNow from notable event console without having ServiceNow integrated with Splunk.

I mean we can install Splunk addon for ServiceNow but we can't install addon for Splunk on ServiceNow side (the project team in charge of ServiceNow refuse to install the app on ServiceNow). We can only use Splunk addon fo ServiceNow and ServiceNow APIs.

Labels (2)
0 Karma

gcusello
SplunkTrust
SplunkTrust

Hi @philon,

you can create a shall script that invokes the ServiceNow API to launch from Splunk alert.

I'm not an expert in scripting, but I used this approach many times with other systems.

Ciao.

Giuseppe

0 Karma
Get Updates on the Splunk Community!

2024 Splunk Career Impact Survey | Earn a $20 gift card for participating!

Hear ye, hear ye! The time has come again for Splunk's annual Career Impact Survey!  We need your help by ...

Optimize Cloud Monitoring

  TECH TALKS Optimize Cloud Monitoring Tuesday, August 13, 2024  |  11:00AM–12:00PM PST   Register to ...

What's New in Splunk Cloud Platform 9.2.2403?

Hi Splunky people! We are excited to share the newest updates in Splunk Cloud Platform 9.2.2403! Analysts can ...