Splunk IT Service Intelligence

ImportError: No module named builtins - python library not available after ITSI upgrade to Version: 4.4.2

sathim47
New Member

Hi,

We have custom app which was using internal set_logging module which was working till date without issue but we updated ITSI version 4.4.2 then python throws below error.

03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - ImportError: No module named builtins
03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - from builtins import object
03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - File "/opt/splunk/etc/apps/SA-ITOA/lib/ITOA/setup_logging.py", line 7, in
03-09-2020 17:11:11.351 ERROR sendmodalert - action=rebus_remedy_incident_create STDERR - from ITOA.setup_logging import setup_logging

could you please anyone help ? do i need to manually place this module inside sit-packages ?

Thanks
Sathish

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