Splunk IT Service Intelligence

ITSI service health score is none when service configure from a service template.

guo_dc
Explorer

When I configure a service from a service template.

ITSI's service health score is disppear. But KPI result is correct.
After a long time is gone , servce health score of Service Analyzer page is none.

I use base search, find no new service kpi health score generated when there is new service from service template.

index=itsi_summary | table _time serviceid kpiid health_score itsi_kpi_id kpi | sort - _time

Then , I remove the service from service template and restart splunk server. Sevice health score recover.
This case appeared for itsi 4.4.3 . Splunk server is 8.0.3
When itsi version is 4.1.2, it is normal to configure new service from a service template, Sevice health can generate by Scheduling reports name service_health_score.

Labels (1)
0 Karma

guo_dc
Explorer

By many times test to find cause about service health score. When KPI name is include chinese char, ITSI appear abnormal to calculate service health score.

0 Karma
Get Updates on the Splunk Community!

Index This | I am a number, but when you add ‘G’ to me, I go away. What number am I?

March 2024 Edition Hayyy Splunk Education Enthusiasts and the Eternally Curious!  We’re back with another ...

What’s New in Splunk App for PCI Compliance 5.3.1?

The Splunk App for PCI Compliance allows customers to extend the power of their existing Splunk solution with ...

Extending Observability Content to Splunk Cloud

Register to join us !   In this Extending Observability Content to Splunk Cloud Tech Talk, you'll see how to ...