Splunk IT Service Intelligence

ITSI deployment failing with error "Unterminated string starting at: line 1 column 11371852 (char 11371851)"

krithikar
Engager

Hi All,

Issue : ITSI deployment failing in preproduction with error "Unterminated string starting at: line 1 column 11371852 (char 11371851)"

The process of deployment for ITSI is that we have a Standalone box where we try to create our services KPIs etc . and take a backup of that service and restore the changes in pre prod environment . while doing so the restorations fail with an error "Unterminated string starting at: line 1 column 11371852 (char 11371851)"

ITSI Version: 4.13.2
Splunk version: 9.0.4

Steps tried : 

1. Took a backup of the existing service (example service1) in qa, deleted that service1, and restored service1 back to qa - received the same error.

2. Deleted the service and then restored the standalone backup and still failed with the same error 

3. created a new test service and KPI on the standalone and restored it in qa and still failed with the same error.

Requesting assistance on this issue. I have been trying multiple things and requesting some help on the same.
I will provide any additional information if required.

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