Splunk IT Service Intelligence

ITSI Predictive Analysis - Failed to train KPI models: The index into SearchResult is invalid.


Ola Splunkers,

Getting below error while training the KPI models for predictive analysis in ITSI...

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Observed the following error in the job inspector log...

04-16-2019 00:46:24.673 ERROR DispatchThread - The index into SearchResult is invalid.
04-16-2019 00:46:24.674 INFO  UserManager - Setting user context: masked
04-16-2019 00:46:24.674 INFO  UserManager - Done setting user context: NULL -> maksed
04-16-2019 00:46:24.674 INFO  UserManager - Unwound user context: masked -> NULL
04-16-2019 00:46:24.688 INFO  DispatchThread - Downloading all remote search.log files took 0.014 seconds
04-16-2019 00:46:24.694 INFO  DispatchManager - DispatchManager::dispatchHasFinished(id='1555375562.1700', username='masked')
04-16-2019 00:46:24.756 INFO  UserManager - Unwound user context: masked -> NULL
04-16-2019 00:46:24.760 INFO  PipelineComponent - Process delayed by 21.569 seconds, perhaps system was suspended?
04-16-2019 00:46:24.760 ERROR dispatchRunner - RunDispatch::runDispatchThread threw error: The index into SearchResult is invalid.

Following checks are already done:

  • Splunkd process is running as splunk user
  • No errors observed in the splunkd log.

Any help is appreciated.


0 Karma


Hi, I had the same issue with Splunk 7.0.3 and ITSI 4.2. Please check the issue ITSI-2309 on https://docs.splunk.com/Documentation/ITSI/4.0.3/ReleaseNotes/Knownissues#Predictive_Analytics. Let us know if that helps.

0 Karma

Splunk Employee
Splunk Employee

Is this a search head cluster or single SH environment? Would you check if replicate.macros=true in distsearch.conf if you are running on search head cluster?

0 Karma
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