Splunk IT Service Intelligence
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ITSI: Path to glass table directory

New Member

Hi, we have tried multiple times to identify the location of the saved glass tables that come with the ITSI application by default and after reaching out to Partner + we still do not have an answer.

This path (/opt/splunk/etc/apps/itsi/appserver/static/images/icon_library/thumbnails)
we located, only provided us with thumbnails, not the actual glass table pages- which is what we want.

We found the same question online multiple places and this path was presented but we cannot find it. (servicesNS/nobody/SA-ITOA/itoa_interface/glass_table)

Can this request please be escalated to someone within the ITSI Team who can simply provide us with the path to saved glass tables.
Please help!

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Re: ITSI: Path to glass table directory

SplunkTrust
SplunkTrust

No one here can escalate to ITSI. To do that, file a Support Request.

servicesNS/nobody/SA-ITOA/itoa_interface/glass_table is not a file path, it's a REST command.

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If this reply helps you, an upvote would be appreciated.
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Re: ITSI: Path to glass table directory

Builder

Hi

All the objects in ITSI (Services, Entities, Glass Tables) are stored in KV STORE, not like usual dashboard xml or HTML files in case of splunk enterprise

A kv store collection is created for every object type in ITSI which can be found in SA-ITOA app - default/local directory - tranforms.conf

[glasstable]
collection = itsipages
external
type = kvstore
fieldslist = title, objecttype, latestlabel, svgcoordinates, _key

and location to kvstore is - $splunkhome$/var/lib/splunk/kvstore.

if you want to back up glass table objects there are many end points and method in ITSI which can do CRUD operations on this KVSTORE.

go through these links which will help you to get to data in ITSI.

https://docs.splunk.com/Documentation/ITSI/4.2.0/Configure/BackupandRestoreITSIconfig

https://docs.splunk.com/Documentation/ITSI/4.2.0/Configure/kvstore_to_json.pyoperations

https://docs.splunk.com/Documentation/ITSI/4.2.0/RESTAPI/ITSIRESTAPIreference

Thanks

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Re: ITSI: Path to glass table directory

New Member

Tried your suggestion and followed the links but to no avail. No where in any of the directories mentioned were we able to uncover glass table page images. You mentioned the KVstore or transforms.conf. Were you suggesting we somehow unpack the kvstore in order to locate the glass table page image?

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Re: ITSI: Path to glass table directory

Builder

may i know what exactly are you looking for ? what do you mean by glass table page image ?

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Re: ITSI: Path to glass table directory

New Member
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Re: ITSI: Path to glass table directory

Builder

That's an individual glass table which can be imported by using above methods from KV STORE

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Re: ITSI: Path to glass table directory

New Member

Imported or exported. Not clear on how to export an image out of a kv_store?

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Re: ITSI: Path to glass table directory

Moderator
Moderator

Hi @jsmorgan1it ,

Did you have a chance to check out these answers yet? If any of them worked, please resolve this post by approving it! If your problem is still not solved, keep us updated so that someone else can help you.

Thanks for posting!

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