We're observing a lag between when the KPI data hits a threshold and when the KPI severity level changes color - and an even longer lag for when the Service changes color.
Example:
- Using Real Time for all Service Analyzers and Glass Tables
- KPI Search Schedule = 1 minute
- KPI changes color = 2 - 4 minutes
- Service changes color = 1 - 2 minutes after the KPI changes
The net result is a considerable lag on Glass Tables where only the Service Health Score is displayed.
Is there a way to change the configuration so there is less of a lag?
I understand a lag of up to 2 minutes (based on the KPI Search Schedule) but having a lag of up to 6 minutes on the Glass Table is not effective for our support teams.
This is not surprising.
also if you have indexing/forwarding slowness between the SH and the indexers, add some delay.
So it could take 2-3 minutes for the service score to flip.