Splunk IT Service Intelligence

How does the setseverityfields command work in Splunk IT Service Intelligence?


Does anyone have more information on how the command setseverityfields works in Splunk IT Service Intelligence? Google, Splunk Docs, Search Assistant & Splunk Answers are all striking out on this one.


This nasty command takes 17 seconds to complete, slowing whole ITSI down. Is it a bug in ITSI 4.5 ?

Splunk Employee
Splunk Employee

It's a custom command, (commands.conf) calling a python script, which code is in clear in the app SA-ITOA/bin ...

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