Splunk IT Service Intelligence

How do you monitor availability in Splunk ITSI?

RomeSplunk123
Explorer

Hi we are using different types of tools to monitor our infrastructure and i am trying to get the data from multiple tools and feed into Splunk ITSI.  I am using Zenoss and AppDynamics to send logs and metrics to Splunk.

Unfortunately there are some challenges I am running into.

It's very difficult to prep the Zenoss and AppD logs/metrics to be consumed by Splunk in ITSI.

We have yet not been able to define KPI for server availability (Device PING up/down) and Service/Process down, Port down, individual utilization etc….as without getting and normalizing all Zenoss and AppD data into Splunk, ITSI cannot be successful.

In Splunk, we are missing KPI’s for PING/Availability, Processes, Port, Interface utilization, SWAP utilization in %
Only meaningful KPI we are getting in Splunk is LoadAvg, CPU utilization in % and Memory utilization in%.

Is there anyway to monitor this other data in Splunk ITSI?

Note I know for example in Solar Winds and in New Relic there is a way to monitor availability..  Has anyone ran into this similar issues?  Or should I be using different tools for ping/availability, interface utilization, etc... 

If that's the case is anyone using ITSI to link back to other tools?   

 

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