Splunk IT Service Intelligence

How do you calculate the health score for three months in IT Service Intelligence (ITSI)?

Bentash
Explorer

Can someone help me calculate the health score for a service in ITSI for three months?

It would be something like the picture below:

alt text

0 Karma

RickvdIJ
Explorer

Something like this?

index=itsi_summary host= sourcetype=stash itsi_service_id== search_name=service_health_monitor itsi_kpi_id="SHKPI-" | timechart span=1mon avg(alert_value) AS AverageHealthScore | transpose header_field=_time

0 Karma

esnyder_splunk
Splunk Employee
Splunk Employee

The health score calculation is based on the current severity level of service KPIs (Critical, High, Medium, Low, and Normal) and the weighted average of the importance values of all KPIs in a service.

Not sure what you mean by "for the past three months". But here are the docs on how service health scores are calculated in ITSI: https://docs.splunk.com/Documentation/ITSI/latest/Configure/HealthScores

Get Updates on the Splunk Community!

.conf24 | Registration Open!

Hello, hello! I come bearing good news: Registration for .conf24 is now open!   conf is Splunk’s rad annual ...

Splunk is officially part of Cisco

Revolutionizing how our customers build resilience across their entire digital footprint.   Splunk ...

Splunk APM & RUM | Planned Maintenance March 26 - March 28, 2024

There will be planned maintenance for Splunk APM and RUM between March 26, 2024 and March 28, 2024 as ...