Splunk IT Service Intelligence

How do I resolve ITSI installation log errors?

avakash1109
New Member

I've followed all the steps from CLI as mentioned in splunk Documentation and after that I'm upgrading the ITSI from the GUI, 
ITSI upgradation version 4.11.4 to version 4.13.0.

But encountered error
 One or more problems occurred that prevented the upgrade process from completing.

Looking into the logs, I found :

 

 

process:41611 thread:MainThread ERROR [itsi.migration] [__init__:1413] [exception] 4.11.0 to 4.12.0: [Errno 13] Permission denied

PermissionError: [Errno 13] Permission denied: '/opt/splunk/etc/apps/<app_name>/lib/backup_4_11_0_2023-05-22T09_04_06_476132+00_00'
process:41611 thread:MainThread ERROR [itsi.migration] [itsi_migration:4430] [run_migration] Error occurred while disabling/enabling the [$SPLUNK_HOME/etc/apps/<app_name>/bin/import_icons_app_name.py] scripted input: [HTTP 500] Splunkd internal error; [{'type': 'ERROR', 'code': None, 'text': "\n In handler 'script': Could not flush changes to disk: /nobody/system: ConfObjectManager: /opt/splunk/etc/apps/<app_name>/metadata/local.meta"}]

 

 

 

 

Labels (3)
0 Karma

srauhala_splunk
Splunk Employee
Splunk Employee

Does Splunk have read/write access to that file? 

0 Karma
Get Updates on the Splunk Community!

What's new in Splunk Cloud Platform 9.1.2312?

Hi Splunky people! We are excited to share the newest updates in Splunk Cloud Platform 9.1.2312! Analysts can ...

What’s New in Splunk Security Essentials 3.8.0?

Splunk Security Essentials (SSE) is an app that can amplify the power of your existing Splunk Cloud Platform, ...

Let’s Get You Certified – Vegas-Style at .conf24

Are you ready to level up your Splunk game? Then, let’s get you certified live at .conf24 – our annual user ...