We have a fresh ITSI install and have configured the OS Module requirments to serveral Windows and Unix hosts. Data is coming back for all servers. We have defined Services based on the Entities (host) and default OS Module KPIs. However, when we want to view the OS Host Details, we could not get the link to bring it up as described here.
ITSI Access Entity Details
Instead of OS Host Details we are getting the message - Failed to retrieve entity rules due to some errror, see console for details.
Note that I have enabled overlays for each of the swim lanes.
Also, this may be related. In the Entity Details from Service Details page, Modules list is empty. See below.
What should i be checking?
I think the first thing to check is the console. You have the right role enabled so I think there may be an issue in retrieving the entity rules for setting that link.
ITSI modules have deepdivedrilldowns.conf with entityactivationrules for the links.
For example, OS Modules has below configuration.
[OS Host Details]
type = uri
replacetokens = true
kpilaneenabled = true
entitylevelonly = true
entityactivationrules = [ \
"rulecondition": "AND", \
"ruleitems": [ \
"field": "host", \
"fieldtype": "alias", \
"ruletype": "not", \
"value": "" \
"field": "itsirole", \
"fieldtype": "info", \
"ruletype": "matches", \
"value": "operatingsystemhost" \
According to the rule in deepdivedrilldowns.conf, 'host' field can be empty but 'itsirole' should be "operatingsystemhost" in order to activate "OS Host Details" link.
If you add info Fields 'itsirole' with 'operatingsystemhost' into entity rule, the link "OS Host Details" will come back.