Splunk IT Service Intelligence

Enabling access to ITSI Entity Details page

New Member

We have a fresh ITSI install and have configured the OS Module requirments to serveral Windows and Unix hosts. Data is coming back for all servers. We have defined Services based on the Entities (host) and default OS Module KPIs. However, when we want to view the OS Host Details, we could not get the link to bring it up as described here.
ITSI Access Entity Details

Instead of OS Host Details we are getting the message - Failed to retrieve entity rules due to some errror, see console for details.

alt text

Note that I have enabled overlays for each of the swim lanes.

Also, this may be related. In the Entity Details from Service Details page, Modules list is empty. See below.
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What should i be checking?

0 Karma


The entity data is enriched with tags (tag=inventory tag=oshost). If you miss the tag=inventory, the oshost module link won't appear.

0 Karma

Splunk Employee
Splunk Employee

ITSI modules have deep_dive_drilldowns.conf with entity_activation_rules for the links.
For example, OS Modules has below configuration.

cat ./apps/DA-ITSI-OS/default/deep_dive_drilldowns.conf
[OS Host Details]
type = uri
replace_tokens = true
kpi_lane_enabled = true
entity_level_only = true
entity_activation_rules = [ \
{ \
"rule_condition": "AND", \
"rule_items": [ \
{ \
"field": "host", \
"field_type": "alias", \
"rule_type": "not", \
"value": "" \
}, \
{ \
"field": "itsi_role", \
"field_type": "info", \
"rule_type": "matches", \
"value": "operating_system_host" \
} \
] \
} \
According to the rule in deep_dive_drilldowns.conf, 'host' field can be empty but 'itsi_role' should be "operating_system_host" in order to activate "OS Host Details" link.
If you add info Fields 'itsi_role' with 'operating_system_host' into entity rule, the link "OS Host Details" will come back.

0 Karma

Splunk Employee
Splunk Employee

I think the first thing to check is the console. You have the right role enabled so I think there may be an issue in retrieving the entity rules for setting that link.

0 Karma
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