Splunk IT Service Intelligence
Highlighted

Enabling access to ITSI Entity Details page

New Member

We have a fresh ITSI install and have configured the OS Module requirments to serveral Windows and Unix hosts. Data is coming back for all servers. We have defined Services based on the Entities (host) and default OS Module KPIs. However, when we want to view the OS Host Details, we could not get the link to bring it up as described here.
ITSI Access Entity Details
http://docs.splunk.com/Documentation/ITSI/2.5.2/IModules/ITSIModuleFeatures#Access_Entity_Details_pa...

Instead of OS Host Details we are getting the message - Failed to retrieve entity rules due to some errror, see console for details.

alt text

Note that I have enabled overlays for each of the swim lanes.

Also, this may be related. In the Entity Details from Service Details page, Modules list is empty. See below.
alt text

What should i be checking?
thanks

0 Karma
Highlighted

Re: Enabling access to ITSI Entity Details page

Splunk Employee
Splunk Employee

I think the first thing to check is the console. You have the right role enabled so I think there may be an issue in retrieving the entity rules for setting that link.

0 Karma
Highlighted

Re: Enabling access to ITSI Entity Details page

Splunk Employee
Splunk Employee

ITSI modules have deepdivedrilldowns.conf with entityactivationrules for the links.
For example, OS Modules has below configuration.

cat ./apps/DA-ITSI-OS/default/deepdivedrilldowns.conf
[OS Host Details]
type = uri
replacetokens = true
kpi
laneenabled = true
entity
levelonly = true
entity
activationrules = [ \
{ \
"rule
condition": "AND", \
"ruleitems": [ \
{ \
"field": "host", \
"field
type": "alias", \
"ruletype": "not", \
"value": "" \
}, \
{ \
"field": "itsi
role", \
"fieldtype": "info", \
"rule
type": "matches", \
"value": "operatingsystemhost" \
} \
] \
} \
]
::
According to the rule in deepdivedrilldowns.conf, 'host' field can be empty but 'itsirole' should be "operatingsystemhost" in order to activate "OS Host Details" link.
If you add info Fields 'itsi
role' with 'operatingsystemhost' into entity rule, the link "OS Host Details" will come back.

0 Karma
Highlighted

Re: Enabling access to ITSI Entity Details page

Contributor

The entity data is enriched with tags (tag=inventory tag=oshost). If you miss the tag=inventory, the oshost module link won't appear.

0 Karma