Splunk IT Service Intelligence

ERROR: KeyError at itoa_bulk_import_entity.py while loading entities from a search


When I am trying to create entities using search in Splunk ITSI, it is throwing the below error and the entity load is failing. 

ERROR: KeyError at "/opt/splunk/etc/apps/SA-ITOA/lib/itsi/csv_import/itoa_bulk_import_entity.py", line 172 : 'abcde servers : os'

abcde servers : os  --> this happens to be the old title of an existing service. The Service was initially named as "abcde servers : os ". Now the service has a different name.
I am not sure if this service is somewhat related to the error thrown by ITSI while importing entities. 

Can anyone help in fixing this error.


Labels (2)
0 Karma


It's likely from a previous config that you had in place.
Try checking the content of files under /opt/splunk/etc/apps/SA-ITOA/local/

Remove any entries that are no longer valid and cycle Splunk or SHC.

An upvote would be appreciated and Accept Solution if it helps!
0 Karma


we checked the mentioned locations, however, the configuaration files were not updated recently. And we performed an entity import one month ago. 

Any other suggestions on what could be the issue? 

Any clue on how a service name is linked with importing entities? 

0 Karma
Get Updates on the Splunk Community!

2024 Splunk Career Impact Survey | Earn a $20 gift card for participating!

Hear ye, hear ye! The time has come again for Splunk's annual Career Impact Survey!  We need your help by ...

Optimize Cloud Monitoring

  TECH TALKS Optimize Cloud Monitoring Tuesday, August 13, 2024  |  11:00AM–12:00PM PST   Register to ...

What's New in Splunk Cloud Platform 9.2.2403?

Hi Splunky people! We are excited to share the newest updates in Splunk Cloud Platform 9.2.2403! Analysts can ...