Splunk IT Service Intelligence

Different episode criteria for same customer

jithesh_padikka
New Member

Need to group the events as below in ITSI.

ContractA : Grouping the alerts in to episode should be done, if more than 90 alerts from the same customer, if not all the alerts in hold state until it cross the threshold of 90 alerts and shouldn't get these alerts to any episode

ContractB : Grouping the alerts in to episode should be done, if more than 150 alerts from the same customer, remaining criteria as same as above.

ContractC: Grouping the alerts in to episode should be done, if more than 230 alerts from the same customer, remaining criteria as same as above. Please suggest.

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