Splunk IT Service Intelligence

Default values for the fields in the create ServiceNow incident action in ITSI.

mark_cet
Path Finder

Hi,

Is there a way to set default values for the fields in the configure action dialog for the Create ServiceNow Incident action from the Episode review page?

When we select an episode and go to Actions --> Create ServiceNow Incident, is there a way to prepopulate some of the fields or do they can to be manually completed each time?

We currently have NEAPs that automatically create ServiceNow Incidents but this scenario is for episodes that require manual actions before we create the incidents.

Thanks.

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