Splunk IT Service Intelligence

Default analyzer showing grey in tree view and NO results in GRID view .Although KPI and service is working fine.

Hemant1
Explorer

HI team ,

Default analyzer showing grey in tree view and NO results in GRID view .Although KPI and service is working fine.

can you help us why it is happening and we are using ITSI on-prem .

 

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mahesh_akula
New Member

Hi,

Please verify your indexes.conf whether datatype is missed for index "itsi_summary_metrics". Else try to import indexes from your ITSI SearchHead.

This need to be taken care when you upgrade from 4.4.x to 4.7.x

[itsi_summary_metrics]
homePath = $SPLUNK_DB/itsi_summary_metrics/db
coldPath = $SPLUNK_DB/cold/itsi_summary_metrics/colddb
thawedPath = $SPLUNK_DB/itsi_summary_metrics/thaweddb
datatype=metric

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