Splunk IT Service Intelligence

Can we create episode breaking Criteria when Bidirectional ticketing is enabled in Splunk ITSI?

ManjunathN
Engager

Hello,

Can we create either of the breaking criteria for the episodes in Splunk itsi.

We do have bidirectional ticketing enabled but if the external ticket is not closed then episode is remained open, so we are need of creating a breaking criteria. Will it impact the bidirectional ticketing if we enable breaking criteria?

 

 

Labels (1)
0 Karma
Get Updates on the Splunk Community!

The Splunk Success Framework: Your Guide to Successful Splunk Implementations

Splunk Lantern is a customer success center that provides advice from Splunk experts on valuable data ...

Splunk Training for All: Meet Aspiring Cybersecurity Analyst, Marc Alicea

Splunk Education believes in the value of training and certification in today’s rapidly-changing data-driven ...

Investigate Security and Threat Detection with VirusTotal and Splunk Integration

As security threats and their complexities surge, security analysts deal with increased challenges and ...