Why is Splunk readiness App scanning not completed even after long hours?

[Ashwini008]

I have splunk readiness 2.2.1 version installed on my splunk enetrprise 7.3.3 version.I am literally scanning a single app and still the scanning is not completed even after 8 hrs.The status is showing as below

0% complete, Starting a new scan.

I even tried to hit from REST API as given in doc but even through that scanning was not completed

https://docs.splunk.com/Documentation/UpgradeReadiness/2.2.0/Use/API

What am i missing out in steps?Any suggestions?

Thanks

[atammana_splunk]

Hi @Ashwini008 . Can you email python27-eol@splunk.com with the details of your scan, including the app that you're trying to scan?

[Ashwini008]

@atammana_splunk Thank you.I have shared the details to the mentioned email ID. 

[Ashwini008]

@gcusello @woodcock  @atammana_splunk Any suggestions Please?