Why am I not receiving Scheduled Dashboard report?

[Ash1]

I have scheduled the dashboard via "Schedule PDF" option , and i use to get mail everyday, but suddenly it got stopped receiving the dashboard PDF report to my mail.

how to trouble shoot the issue???

[richgalloway]

Verify the dashboard is still scheduled and that it is not skipped.  Confirm the PDF is still being sent to you.

Check splunkd.log for "sendemail" errors. 

Verify your email provider is not blocking the messages.  Check your spam folder.

[Ash1]

hi @richgalloway 
1. Verify the dashboard is still scheduled and that it is not skipped.
i used below query to search 

index=_internal sourcetype=scheduler status=* savedsearch_name=xxxx

i am seeing status as status=delegated_remote and status=delegated_remote _completion

2.Check splunkd.log for "sendemail" errors. 
i am getting error: you dont have a role with the capability='run_custom_command' required to run this command "sendemail"

3.Verify your email provider is not blocking the messages.  Check your spam folder.--i dont see any mail in this

[richgalloway]

---

@Ash1 wrote:

hi @richgalloway 
1. Verify the dashboard is still scheduled and that it is not skipped.
i used below query to search 

index=_internal sourcetype=scheduler status=* savedsearch_name=xxxx

Rather than use a search for this, use the UI.  Go to Settings->User interface->View PDF scheduling and find the dashboard in question.  Confirm it is enabled and the TO field is correct.

i am seeing status as status=delegated_remote and status=delegated_remote _completion

2.Check splunkd.log for "sendemail" errors. 

i am getting error: you dont have a role with the capability='run_custom_command' required to run this command "sendemail"

Don't run the sendemail command, look for that word in the log.

index=_internal source=*splunkd.log "sendemail"

3.Verify your email provider is not blocking the messages.  Check your spam folder.--i dont see any mail in this

---

[Ash1]

Rather than use a search for this, use the UI.  Go to Settings->User interface->View PDF scheduling and find the dashboard in question.  Confirm it is enabled and the TO field is correct.

Yes it is enabled and To filed is mentioned with correct email id.

Don't run the sendemail command, look for that word in the log.

index=_internal source=*splunkd.log "sendemail"

 i could not find any logs with word sendemail

[richgalloway]

So there appears to be nothing wrong with Scheduled PDF delivery on Splunk's end.  The problem must be with the email provider.

[vishwa · Accepted solution]

yes the issue was with mail, correct it thank you for the guidence.