Splunk Dev

Splunk integration to parse Logs of BMC remedy SAAS

ahmedhassanean
Explorer

Dears,

i would like to know if there is the possible way to retrieve BMC remedy SAAS Logs to splunk and parse it as per my knowledge Remedy add-on used to open tickets to remedy platform only not for parsing logs

Tags (1)
0 Karma

adonio
Ultra Champion

hello there,

looking at this link:
https://docs.bmc.com/docs/ars91/en/using-relational-databases-with-bmc-remedy-ar-system-609072159.ht...
it looks like BMC Remedy can use any of the described databases.
looking at this link:
https://help.unc.edu/help/how-to-extract-data-from-remedy-for-reporting-purposes/
looks like there is a csv export function
i guess you can pick one of two approaches:
1. DB Connect - write the desired sql query and index the data
2. Hit the export end point via script (or API or whatever) and monitor the csv file/s

hope it helps

0 Karma

ahmedhassanean
Explorer

i check your link but i think they are for On-Premies version what I am talking about is SAAS version

0 Karma
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