we are getting the supplied auth information is incorrect or not authorised error in appdynamics

[CommunityUser]

Hi,

we are getting below error pop up for internal event service

"the supplied auth information is incorrect or not authorised"

Event services are ruuning in services.msc 

kindly help us in this issue.

Regards,

Mandar

[CommunityUser]

Hi,

We have purchased and applied analytics licences still we are getting the error "the supplied auth informantion is incorrect or not authorised" while accessing analytics widgets in dashboards. I have also enabled analytics for the application in analytics window in controller

Regards,
Mandar

[CommunityUser]

We are getting the error while opening funnel analysis widget in dashboard. So For using funnel analysis widget in dashboards do we need analytics licences?

Regards,
Mandar

[CommunityUser]

Hi, looks like that widget is only for analytics data, check this for more info:

https://docs.appdynamics.com/display/PRO42/Using+Widgets+to+Visualize+Analytics+Data

[CommunityUser]

Hi Mohammed,

Tried th steps given above by but still we are facing the same issue.

Kindly help us in this

Regards,
Mandar

[Mohammed_Rayan]

Mandar,

You need to configure the controller key in the events-service api property file and below is the steps you can use to configure it.

1. Configure the connection to the Events Service in the Controller, and get the Controller key for the Events Service configuration as follows:

   1. With the Controller running, open the Administration Console as the root user. 
   2. In the Controller Settings page, search for appdynamics.analytics.server.store.url.
   3. Replace the default value to the internal hostname for the Events Service machine and default Events Service listen port, 9080. If you are putting a load balancer in front of the Events Service (required for a cluster), this will be the VIP for the Events Service as exposed at the load balancer. In this case, it is likely you will need to return to this step after you finish deploying the node and configuring the load balancer. 
   4. Search for an additional setting, one you will need to enable the connection from the Events Service to the Controller, appdynamics.analytics.server.store.controller.key. 

   5. Copy the value of the property to your clipboard. You will need configure this in the Events Service properties file next. 

2. Configure the connection from the Events Service to the Controller:

   1. In a terminal, navigate to the  events-service directory:

      cd events-service

   2. Open the conf\events-store-api-store.properties file for editing

   3. Find the following property and replace controller-key with the copied key: 

      ad.accountmanager.key.controller=controller-key
      
      

      You can refer the below doc links for further clarification on the same.

      Reference:

      https://docs.appdynamics.com/display/PRO42/Install+the+Events+Service+on+Windows

      https://docs.appdynamics.com/display/PRO42/Connect+to+the+Events+Service#ConnecttotheEventsService-d...